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These terms and conditions together with the documents referred to in them (“Terms”) tell you the basis on which we will supply our goods (“Goods”) and services (“Services”) to you. Please read these Terms carefully before ordering any Goods or Services from us. By ordering any of the Goods or Services, you agree to be bound by these Terms.
Please Note: These Terms only apply to "Consumers" (i.e. you are not a business, trade, profession or acting in the capacity of a director, sole trader or partner). As a Consumer, a summary of your key rights are set out at clauses 4.1 and 20. If you are not a Consumer, please click here to access the business terms applicable to you.
In particular, we draw your attention to clause 23 below where we limit our liability to you.
You may wish to retain a copy of these Terms for future reference or the Terms can also be found online at www.eurocarparts.com (“Website”)
We are under a legal duty to supply Goods and Services that are in conformity with these Terms. To assist you, please see the box below for a summary of your key legal rights in relation to Goods and Services. Nothing in these terms will affect your legal rights.
Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
The Consumer Rights Act 2015 says Goods must be as described, fit for purpose and of satisfactory quality. During the expected life of your Goods your legal rights entitle you to the following:
(i) up to 30 days: if your item is faulty, then you can get a refund.
(ii) up to six months: if your faulty item can't be repaired or replaced, then you're entitled to a full refund, in most cases.
(iii) up to six years: if the item can be expected to last up to six years you may be entitled to a repair or replacement, or, if that doesn't work, some of your money back.
If your product is Services, the Consumer Rights Act 2015 says:
(iv) you can ask us to repeat or fix a Service if it's not carried out with reasonable care and skill or get some money back if we can't fix it.
(v) if you haven't agreed a price in advance, what you're asked to pay must be reasonable.
(vi) if you haven't agreed a time in advance, it must be carried out within a reasonable time.
9.3.12 Where a percentage discount deal (for example up to 30% off selected products) runs on our App, prices are inclusive of savings.
9.3.13 Early access Oxford motorcycle incentive: Sign up provides 24 hours early access to purchase. By clicking 'sign up' you will be subscribed to our newsletter and marketing mailing list. T&Cs apply:https://www.eurocarparts.com/. Please visit our privacy notice for information on how we process your data. Dates and durations subject to change and stock subject to availability.
Customer Survey T&C’s
PLACE YOUR ORDER BY MIDNIGHT FOR NEXT-DAY DELIVERY : Valid on products marked as available for Express Home Delivery and is subject to stock availability. To redeem this offer select Express Delivery at the Checkout before midnight Monday-Thursday. GB Mainland postcodes only; excludes Highlands, Islands & Ireland. Delivery charges apply. All purchases are subject to Euro Car Parts Ltd.'s standard conditions of sale.
Workshop Solutions
A. This clause only applies if you are a Consumer AND purchasing Goods and/or Services by mail order or from our Website or mobile app.
B. Where you purchase Goods in-store or use our click and collect facility, your purchase will take place in-store and this clause shall not apply.
C. This clause shall also not apply to some WS Goods and/or WS Services due to their Special Order (defined in clause 21.7) nature.